退換貨政策

退換貨政策

商品鑑賞期

除易於腐敗、保存期限較短（退貨／取消時即將逾期）類之食品、客製化商品、當期之報紙、期刊或雜誌、經拆封之影音商品或電腦軟體、遊戲點數卡、其他點數卡、已拆封之個人衛生用品等按「通訊交易解除權合理例外情事適用準則」不適用  7 天鑑賞期之商品外，從商品抵達您手上開始即擁有７天商品鑑賞期 （７天含假日）。

如有退貨需求，請於收到商品７天內聯絡客服人員，並提供「姓名」、「訂單編號」、「連絡電話」、「退貨商品名稱」、「退貨原因及照片」等資料，客服人員收到後將會協助您進行退換貨。

客服信箱：menimalhk@gmail.com

退換貨須知

退貨商品須為未經使用，且無非人為瑕疵所造成的污損、故障，消保法保障 7 天鑑賞期僅供您猶豫並確認商品是否符合您的需求，並非商品的試用期；如本商店有提示您者，請保留完整的原始包裝（含外包裝紙盒），否則恕不接受退貨。

以下情況無法接受退貨：

1. 超過 7 天的商品鑑賞期。
2. 商品已拆封使用，或因人為因素而產生的破壞，如：污損、故障、損毀、磨損、擦傷、刮傷、髒污。
3. 退貨商品包裝破損不完整，或發票、配件不齊者。
4. 惡意或大量退貨。

退貨流程

聯絡客服人員 → 確認可換貨 → 準備完整商品及發票 → 提供收件時間及聯絡資訊、地址 → 將由我端委託之物流進行回收。

退款說明
信用卡付款者：確認退貨成功後，會直接把款項刷退至原付款的信用卡帳號中。
貨到付款者：確認退貨成功後，則將退款費用轉帳至您提供的銀行帳戶中。

關於 退換 (Exchange & Return)

為提高顧客購物體驗, 本店所有產品均於未拆TAG,產品及包裝完好的情況下提供7天無理由退換保證。

收到商品後7天內, 如果覺得不合適或者需要換款換碼, 可於 訂單通訊內 / 官網INBOX / IG / WHATSAPP 聯絡我們安排退貨或換貨換碼, 

退貨商品之運費由客人自行承擔 , 收到退件後將於3天內為您安排辦理退款/換貨。

ORDER CONFIRMATION

Upon checking out, you will be given an order number. At this point, the order is not confirmed. Your order will be confirmed upon approval of payment.

 

Once your order is confirmed, an order confirmation e-mail will be sent to the e-mail address provided by you. The e-mail contains:

 

• your order number;
  
  
• the item(s) ordered;
  
  
• the order quantity of each item;
  
  
• the unit prices and total prices of each item;
  
  
• the total price of the order;
  
  
• other billing information, such as shipping charges and taxes (if any); and
  
  
• your billing and delivery addresses.

 

ORDER TRACKING

As soon as your payment has been approved, we will send you an order confirmation e-mail. As soon as your order ships (typically within 48 business hours), you’ll receive a shipping confirmation e-mail with tracking information. You can check your order using your shipping confirmation e-mail.

 

DELIVERY – WHERE AND WHEN

We do not ship on certain public holidays. We can only fulfill an order to a delivery address which is a home or office address in one of the countries which we accept the order.

 

SPLIT DELIVERY

Where possible, we try to deliver all items of the same order at the same time. However, please note that it is a possibility that an order is fulfilled in separate shipments due to temporary unavailability or the fact that different stock keeping units (SKUs) are warehoused in different locations.

 

We reserve the right to split the delivery of your order, for instance if part of your order is delayed or unavailable. In the event that we split your order, we will notify you of our intention to do so by sending you an e-mail to the e-mail address provided by you at the time your order was placed. You will not be charged for any additional delivery costs.

 

CANCELLATIONS

You may cancel any order free of charge and without giving us any reason, provided it has not yet been dispatched for delivery. We begin processing orders placed at our online store almost immediately. If you wish to cancel your order, please contact our customer service at menimalhk@gmail.com immediately. Our customer service ambassadors will request a cancellation of your order at our warehouse. If the order can be cancelled successfully, we shall send you a confirmation e-mail to the e-mail address that you provided.

 

OUT OF STOCK ITEMS

All orders are subject to confirmation of final availability. We reserve the right to decline any order at our sole discretion. In rare case, your order may not be able to be fulfilled even you have received the order confirmation. In such cases, we shall notify you through e-mail with relevant information on cancellation and refund arrangement.

ABOUT SHIPPING TIME (UNDER NORMAL CONDITIONS)
Hong Kong and Macau: 2-3 Business Days

ABOUT FREE SHIPPING CONDITIONS

Free shipping applies when order value is HKD300 or local currency equivalent. Standard shipping rate of HKD50 will be charged for orders not meeting the threshold mentioned. Applicable to orders delivering to addresses of Hong Kong, Macau, Singapore and Malaysia.

 

All shipping promotions are displayed in HKD, and applicable to purchases before duties and taxes.

This return and refund policy (the “Return and Refund Policy”) shall be applicable to the products of CYPRESS VENDING COMPANY LIMITED (“we”, “our”, “us”, or “CYPRESS VENDING COMPANY LIMITED") you purchased on the Shopify online platform (the “Platform”, and such products, the “Products”). 

Please read and understand this Return and Refund Policy before purchase the Products and when you make any return and refund.

• Please note that only Products purchased via the Platform can be returned. This Return and Refund Policy is not applicable to products that you purchased through other platforms, e.g. our retail stores or other online sales platform.
• You may return the Products delivered to you if the conditions set out herein are met. Unless there is a product quality issue, only one exchange is allowed per order.
• We reserve the right to make the final decision in case of dispute.

 

Return of Product

• No Products are eligible for return after fourteen (14) calendar days from the date of receipt.
• You will be responsible for all the shipping charges for the return Products UNLESS the Products is delivered to and returned from Hong Kong and Macau. Please settle the shipping charges BEFORE submitting the return, or the parcel will be sent back to you at your cost.
• We recommend that you insure your package for safe return to us. You should declare to the courier company the full value, or other value as instructed by your courier company, of the shipment. You must follow the requirements of your courier company (and /or insurance company, if applicable) for any shipment and insurance matters so that you are protected in case your shipment is lost or damaged in transit. Otherwise, the insurance coverage will be affected, and you may need to bear the loss of or damage to the Products during shipping. For the avoidance of doubt, you expressly agree that we shall not be responsible or liable for any risk of damage to or loss of the Products in the course of return.
• You must provide the following for return:

1. the items you requested for return;
2. a copy of the invoice; and
3. tracking number of shipment.

Items available for return

• The Products must be unworn, unwashed and in a resalable condition.
• All related accessories, including any warranty card, package insert, the bags and package box etc., must be included with your return.
• All the authenticity tags and labels such as washing label must be still attached as original (no tearing, disassembly); the product itself has no graffiti and stains.
• No used items can be returned.
• Returned items that have been damaged, soiled, washed, worn or altered will be returned to the you at your cost.
• Due to hygiene reasons, masks and mask accessories (including but not limited to mask envelopes) can be returned only if it is related to product quality issues.

 

Refund time

For the returned Products, once we confirm that the return conditions and requirements are met, we will refund the actual payment within 4 business days after receiving the returned Product(s), but:

• We have the right to deduct the partial refund amount if your returned Products were bought together with other Products to enjoy our quantity-based or monetary amount-based promotions or offers; 
• We have the right to deduct the shipping fee from your refund amount if your returned Products were bought together with other merchandise to enjoy a free shipping promotion.
• The amount of refund will be credited in the same format as the original form of payment if possible. If such format is not available, we may process the refund via other channels, and you may need to provide additional information to complete the refund process.
• Unless otherwise stipulates by law, the original order’s shipping fee and taxes, if any, are non-refundable.
• The time of receipt of the refund depends on different refund methods. The time of actual refund to your account depends on different banks or payment platform operations. It may take up to 10-15 business days. If the return does not meet the return conditions or requirements, we will contact you and return the Product(s) to you at your cost.

 

Exchange of Product

• For product exchange, please follow the same return procedures as indicated in the section of Return of Product. Once we confirm that the return conditions and requirements are met, we will arrange our hub to send out the new exchange item(s) in 2 working days.
• When sending back the products to be replaced, it is necessary to write the exchange order number on the delivery slip or a piece of paper along with the package, or else you would have the sole responsibility of bearing the risk of product exchange.
• The new exchanged item(s) will be sent to the delivery address on the original order; if there is any change, please contact our CS team in advance.
• Items purchased at other platforms, e.g. our retail stores and other online platforms, cannot be exchanged under this Return and Refund Policy.

 

Return and Exchange EXCLUSIONS

Orders or purchases under below conditions will NOT be accepted for return nor exchange under any circumstances.

• Products not sold through the Platform;
• Products that are bought during specific offers or promotional events which explicitly state that return or exchange is not allowed;
• Products that are redeemed on sponsored campaigns (e.g. Free Gift or Gift With Purchase)
• Products that are on SALE page
• Customized products without quality problem;
• Masks and mask accessories (including but not limited to mask envelopes), whether used or not, without quality problem;
• Where the Product is used, washed, processed (e.g. altered size), soiled or damaged, or the logo on the Product is cut or the Product is not in re-sale condition;
• Where the electronic invoice or order number issued at the time of purchase is lost;
• Orders that exceed the return / exchange period;
• Orders placed at our offline retail locations will only be available for exchange but not refund nor return
• Orders purchased with MENIMAL Gift Card(s) as payment method
• Products that are clearly indicated with defects at the time of purchase, and then returned or exchanged with defective reasons; and
• Other circumstances in which the consumer has no right to return / exchange according to this policy and the applicable law.